Innovative Product Design

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Client

Full name

Date

March 2023

Role

Role name

Prototype

Live Demo

Thryve

Scan your skin concern and get reliable results immediately

Prototype

Live Demo

Client

Full name

Date

March 2023

Role

Role name
Skinspect Case Study hero image

Role

Lead UI Designer
UX Designer
UX Researcher

Team

UX researcher
2 UX Designers

Tools

Figma
Adobe Photoshop

Duration

12 weeks

OVERVIEW

Bridging the Gap Between Uncertainty and Action in Skin Health

Skinspect is an innovative mobile application designed to empower users by providing AI-driven skin condition detection. With long wait times for dermatology appointments and unreliable online self-diagnosis, Skinspect serves as an immediate and credible solution. Integrated with Kaiser Permanente, it enhances accessibility to expert dermatology support, offering users a seamless preventive care tool.

THE PROBLEM

Long Wait Times & Anxiety in Skin Health Assessments

Despite advancements in dermatology, many individuals face prolonged waiting times for specialist consultations and struggle with the uncertainty of skin conditions. Misinformation from online searches often exacerbates anxiety rather than providing clarity.

Key Pain Points

32-day average wait time for dermatology appointments in the U.S.

Over-reliance on unverified online searches, leading to misinformation.

Lack of immediate guidance, causing stress and uncertainty.

Research Insights

Background Findings

Access to timely dermatological care remains a challenge, leaving many individuals uncertain about their skin health. Delays in diagnosis and treatment can lead to more severe conditions, even when early intervention could have provided simple solutions.

Key findings from research include:

1 in 5 people will develop skin cancer by the age of 70

Many skin conditions can be treated early with over-the-counter solutions

Kaiser Permanente dermatology wait times average 10 days, even for members

These findings emphasize the need for immediate, accessible, and preventative skin health solutions that empower users to take control of their care.

Research Insights

Competitive Analysis

Most dermatology apps fall short—either relying on basic image scans with no medical oversight or requiring long wait times for results

No existing solution combines instant AI-driven skin assessments with seamless healthcare integration

Many apps leave users unsure of what to do next, creating friction and delays in care

Skinspect fills this gap, providing immediate insights and direct access to trusted healthcare providers, so users can take action with confidence

Persona

Meet Allison

A 35-year-old technology professional living in the city. She is passionate about skincare and wellness, driven by a family history of skin issues. As a proactive and health-conscious individual, she follows a strict skincare regimen and values modern, tech-enabled solutions to monitor and protect her skin. She is a Kaiser Permanente member and appreciates the convenience of telehealth services for managing her health efficiently.

Allison seeks a reliable way to track changes in her skin and quickly assess the severity of potential concerns. She is disciplined, detail-oriented, and always looking for innovative tools to enhance her skincare routine.

User Persona for Skinspect
PROBLEM STATEMENT

How might we empower users with immediate, AI-driven skin assessments and seamless access to professional dermatology care?

Design Process

User Journey Mapping

We visualized Allison’s emotional journey, from noticing a skin concern to seeking medical attention, highlighting frustrations and opportunities for intervention.

Journey map for Skinspect
Allison's emotional journey
Design Process

Mind Mapping & Ideation

Brainstormed key pain points, sketched early concepts, and aligned on the best solution.

Mind map for Skinspect
Organizing research insights
WIREFRAMES

Wireframing & Low-Fidelity Sketches

I explored various layouts to ensure an intuitive and seamless user experience. The focus was on:

Simple, guided flows for quick skin assessments

Clear call-to-actions to connect users with healthcare providers

Minimal cognitive load for easy navigation

These early sketches helped shape the foundation for a design that is efficient, user-friendly, and accessible to all.

Low fidelity sketch designs for Skinspect
Mid to high fidelity wireframes for Skinspect
Iterations for Skinspect
Usability Testing & Key Findings

Testing Methodology

To refine Skinspect’s usability, I conducted 5 rounds of testing with both remote and in-person users. The goal was to assess ease of use, clarity of guidance, and overall user experience.

Testing Format: Remote & in-person sessions

Tools Used: Clickable Figma prototype

Session Duration: ~10 minutes per user

These sessions provided valuable insights, helping to fine-tune interactions and ensure a seamless, user-friendly experience.

Exploring Ideas & Possibilities—Let’s Connect!

I’m always excited to chat about UX Engineering, 3D Design, and all things XR. Whether you're a recruiter, collaborator, or just curious about my work, let’s connect! I’m also passionate about mentorship—so if you’re looking for guidance or want to talk shop, I’d love to chat!